Frequently asked questions

Why is My terrarium case fogging up?

This means there is too much moisture in the terrarium. The easiest solution is to open the lid, get a paper towel or cloth and wipe away the excess condensation from the inside of the terrarium. If the condensation returns, then repeat the process until the case stops fogging up.

Why are my plants turning brown?

This could be two things. Check if the browned parts are dry and crispy or wet and mushy.

Dry and crispy. The leaves are getting too much direct light and are burning. Move your terrarium away from the window and out of direct light.

Wet and mushy. The plant may have been overwatered. Pull off any dead leaves and only water again once it dries out. Water more sparingly going forward.

It's all an experiment. Sometimes plants can seem a bit confusing. They might be doing great and then just die and you have no idea what happened. Luckily, plants are resilient. If it still has some green it can recover. If it is dead, you can always replace the dead plants with something new and exciting.

If you want some extra advice on dealing with a struggling plant, get in touch.

Why are my plants dying or dead?

My item arrived damaged. Can I get a refund?

Sorry your item hasn't arrived as expected. Please get in touch using the contact form or by emailing hello@squirrelfern.com within 30 days of purchase. Include a copy of your receipt and any relevant information about your order. You will receive an email with all the details you need to know about how to return the item and get a refund.