Frequently asked questions
Guidance on shipping, returns and caring for your new living art pieces.
Why is My terrarium case fogging up?
Some condensation is expected but it should come and go through the day. If your terrarium is constantly fogging up it has too much moisture in the terrarium. The easiest solution is to open the lid, get a paper towel or cloth and wipe away the excess condensation from the inside of the terrarium. If the condensation returns, then repeat the process until the case stops fogging up.
Why are my plants turning brown?
This could be two things. Check if the browned parts are dry and crispy or wet and mushy.
Dry and crispy. The leaves are getting too much direct light and are burning. Move your terrarium out of direct light.
Wet and mushy. This could be root rot. Pull off any dead leaves and leave the lid off for a few hours to dry out a bit.
Plants can be resilient. If it still has some green it can recover. If it is dead, you can always replace the dead plants with something new and exciting. Just pull out the dead plant and add a new one into the moss.
If you want some extra advice on dealing with a struggling plant, feel free to get in touch.
Some of my plants died.
What can I do?
My item arrived damaged.
Can I get a refund?
Sorry your item hasn't arrived as expected. Please get in touch using the contact form or by emailing hello@squirrelfern.com within 30 days of purchase. Include a copy of your receipt and any relevant information about your order. You will receive an email with all the details you need to know about how to return the item and get a refund.
