Frequently asked questions

My terrarium case keeps fogging up.

Too much moisture in the terrarium. The easiest solution is to open the lid, get a paper towel or cloth and wipe away the the excess condensation from the inside of the terrarium. If the condensation is returns repeat the process until you have the right amount of moisture inside the terrarium.

The plants in my terrarium are going brown.

This could be 2 things. Check if the browned parts are dry and crispy or wet and mushy.

Dry and crispy. The leave are getting too much direct light and are burning. Move your terrarium away from the window or out of the path of direct light.

Wet and mushy. Being watered too much. Pull off any dead leaves and don't water it for a while. Only water it again when it dries out and water more sparingly.

It's all an experiment. Sometimes plants can seem a bit confusing. They might be doing great and then just die and you have no idea what happened. Luckily, plants are resilient. If it still has some green it can recover. If it is dead, you can always replace the dead plants with something new and exciting.

If you want some extra advice on dealing with a struggling plant, Get in touch.

My plants are dyeing or dead.

My item arrived damaged or dead.

Get in touch or email hello@squirrelfern.com. Contact within 30 days of purchase with your receipt and intent to return and replace or refund the item. You will then receive an email with all the details you need to know to return the item.